These Return & Refund Terms govern all return, exchange and refund processes for purchases made from our website, covering all rules applicable to your post-order after-sales requests.
1.Return Window
Return requests must be submitted within 30 days after confirmed delivery.
2.Eligibility
Items must meet all the following criteria:
▪ Unused
▪ Unwashed
▪ Kept in original condition
3.Non-Returnable Items
▪ Final sale items
▪ Clearance items
▪ Gift cards
4.How to Request a Return
Email us at: support@pembero.com
Please include your order number and return reason in the message.
5.Approval Required
All returns require prior approval before shipment.
6.Return Shipping
The customer is responsible for return shipping costs, except for defective or incorrectly shipped items.
7.Inspection
All returned items are subject to inspection upon receipt.
8.Refund Method
Refunds will be processed to your original payment method.
9.Refund Timeframe
Refunds take 5–10 business days to process after approval.
10.Damaged or Incorrect Items
Please report damaged or incorrect items within 48 hours of delivery with supporting photos.
11.Partial Refunds
Partial refunds may be granted on a case-by-case basis.
12.Abuse of Policy
We reserve the right to decline service in cases of policy abuse.