This Privacy Policy explains how we (“we”, “us”, “our”) process your personal information when you visit our website, place orders, contact customer support or otherwise interact with our services. This policy applies to all website visitors, customers, and other individuals whose personal data we process. By using our website, you confirm that you have read, understood, and agree to the data handling practices outlined in this policy. If you disagree with any part of this Privacy Policy, please discontinue your use of our website immediately.
1.Information Collected When You Place an Order
When you submit an order, we collect data required to process and fulfil your purchase, including your name, email address, billing address, shipping address and purchased product details. If you provide a phone number, it may be used for delivery arrangement and support communication.
We use this information to confirm orders, check payment status, arrange delivery, share shipment tracking information and manage return or refund applications. We may be unable to complete your order or provide after-sales service without the required order information.
2.Automatically Collected Browsing Data
When you browse our website, certain data is collected automatically to ensure secure and stable site operation. This may include your IP address, device & browser type, operating system, visited pages, page dwell time, referral links and approximate location inferred from IP data.
Such data is gathered via cookies and similar technologies. It helps maintain website functions, detect and block fraud or policy abuse, troubleshoot technical faults, monitor site performance and optimise user experience.
3.Information from Third-Party Service Providers
We may receive limited data from third parties assisting us in website operation and service delivery. Payment transactions are handled by authorised payment providers, who manage sensitive payment credentials under their own security standards. We do not store full credit card numbers nor receive complete payment credentials.
We also engage vendors for web hosting, data analytics, customer support, email communication and order fulfilment & logistics. These service providers may process personal information on our behalf to deliver their services.
4.Purposes & Legal Basis for Data Processing
We process personal information for the following purposes: order fulfilment, customer support, communications regarding your orders or enquiries, fraud & unauthorised transaction prevention, compliance with legal requirements, and business improvement.
Subject to relevant laws, processing is based on:
▪ Contract performance (e.g. delivering your order);
▪ Legitimate business interests (e.g. fraud prevention and service optimisation);
▪ Legal compliance (e.g. accounting and record keeping);
▪ Consent where applicable (e.g. when you subscribe to marketing communications, if available).
5.Sharing of Personal Information
We only share personal information with trusted service providers to the extent necessary for them to perform their duties, including payment processing, shipping, order fulfilment, web hosting, analytics and customer support tools.
We do not sell your personal information. Our contracted service providers must process personal data in compliance with applicable laws and contractual obligations. In some scenarios, your data may be processed outside the United Kingdom. In such cases, we implement reasonable measures to ensure adequate safeguards in line with data protection regulations.
6.Data Retention
We retain personal information only for the period necessary to achieve the purposes stated in this Privacy Policy. Retention periods differ based on whether data is needed for order fulfilment, ongoing support, legal & accounting obligations, or dispute resolution.
Once data is no longer required, we will take reasonable measures to securely delete or anonymise it.
7.Data Security
We adopt appropriate technical and organisational safeguards to protect personal information from unauthorised access, modification, disclosure or loss.
Please note that no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
8.Your Data Subject Rights
Subject to applicable law, you may hold rights over your personal data, including rights of access, correction, deletion, processing restriction, objection to certain processing activities and data portability.
You can submit your requests via support@pembero.com. We may conduct reasonable identity verification before responding to protect your data.
9.Children’s Privacy
Our website is not intended for users under 16 years old. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact support@pembero.com so we can take appropriate action.
10.Contact for Enquiries
If you have any questions regarding this Privacy Policy or our data handling practices, please reach us at support@pembero.com.